Frequently Asked Questions
Everything you need to know about your KAVU gear and orders.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your package's progress.
What is your return policy?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase for a full refund.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
How should I care for my KAVU bags and apparel?
Most of our canvas bags should be spot cleaned with cold water. For apparel, please refer to the specific care label inside the garment for washing instructions.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.
Are your products covered by a warranty?
KAVU products are warranted against manufacturing defects in materials and workmanship for the lifetime of the product.